We want to give our providers as many resources as possible to be a successful business and provide high quality services to the people we support. One of the hurdles in becoming a  successful provider agency is finding the right individuals to serve in the right location within our service area. We have created an interactive map that shows you all of the open clients currently needing services in our service area. Click the button below to find new individuals to serve!

Training Requirements after Initial Certification and Provider Referral/Selection

For Agency Provider CEOs

Within 60 days of first providing services, agency providers must complete training in accordance with standards established by the Ohio DODD in:

• Service documentation
• Billing for services
• Internal Compliance programs
• Rule 5123:2-17-02 including Health and Welfare Alerts issued by the Department

You can access these trainings through MyLearning.

ACADEMY TRAININGS

Recertification

Every 3 years, providers are required to renew their certification. Learn more about the provider recertification process here. 

Documentation

All providers must accurately document the services they provide. There are also requirements regarding what information must be.

If you’re a designated and paid support providing assistance with personal funds, the following documentation items are required:

• The individual’s name
• The source, amount and date of all funds received
• The signature of the person depositing funds to the account, unless electronically deposited
• The purpose, amount, recipient and date of all funds withdrawn
• The signature of the person withdrawing funds from the account, unless electronically withdrawn
• For checking accounts and savings accounts, a current account balance reconciled to the most recent bank statement which is signed and dated by the person conducting the reconciliation
• For any cash accounts, including gift cards or gift certificates belonging to an individual, a verification of the reconciliation of the documented balance to the actual funds available no less than once every 30 calendar days which is signed and dated by the person conducting the reconciliation
• Receipt for an expenditure

Supported Living

Supported living services are billed to and paid through the local County Board of Developmental Disabilities. WestCON issues payment checks for the counties on a set schedule.

Obtain the supported living invoice here.

Provider Billing Agents

Rather than submitting their own claims, providers may choose to hire a billing agent, a third party who submits billing and tracks the claims. There is a fee associated with this service and you can find the list of billing agents here.

Major Unusual Incidents (MUI/UIs)

Certified Major Unusual Incident (MUI) Investigative Agents receive reports of abuse, neglect, misappropriation or any other MUI as defined in state law regulation and county board policy. These incidents are investigated to ensure the health and welfare of the affected individual is protected. The MUI Investigative Agents work cooperatively with county boards of DD, providers, county children services boards and law enforcement agencies to ensure that incidents are investigated per Ohio law, and mandated reporter requirements are met.

An “unusual incident” means an event or occurrence involving an individual that is not consistent with routine operations, policies and procedures, or the individual’s care or individual service plan, but is not a major unusual incident.

All providers who are contracted, certified or licensed to serve persons with developmental disabilities are required to report MUIs/UIs to the county board. All county board staff and department staff are also required to report MUIs/UIs. Additionally, anyone paid to provide Medicaid waiver services must report MUIs/UIs.

Access the forms necessary for UI/MUIs here.

Forms

Below are the forms that you will need as a provider. You can download printable versions by clicking the link.